Shipping and Returns
Moos Straw Bags ships worldwide. All international orders have an estimated shipping time of 6-15 business days. We ship internationally via EMS and DHL.
International orders may be subject to duties or fees by the country of import. These charges are the customer’s responsibility and will be charged by the shipping provider prior to delivery. Payment of these is necessary to release your package from customs. Customers who reject an international order will be responsible for the customs fees and shipping charges to and from the country. Please understand that DHL charges shipping fees and custom fees in the event that you refuse your delivery, and we are not able to cover these fees. The rejected package will be returned to MOOS and the cost of the 2-way international shipping plus customs fees will be deducted from your refund.
For more information about duty fees in your country, please contact your local customs office.
Online Return Policy
We accept returns or exchanges for items in new condition, unused, unaltered, and free of damages by the customer within 14 days from the time your bag arrives. For a full refund on your order, please email firstname.lastname@example.org.
We do not accept refunds and exchanges on items purchased on sale and on monogrammed items.
Please note you will only be refunded for the cost of the product(s) ordered, we do not refund shipping costs or duty fees. All shipping costs associated with returns are at the customer’s expense.
Once received at our facilities, your return will be processed within 5-7 business days. Credits are processed upon confirmation and inspection of the return.